🌍 Global Sourcing & Supplier Policy Notice
📦 Shipping & Delivery Policy
Order Processing
Orders are processed and dispatched within 1–2 business days once payment is confirmed.
Processing times may vary slightly during peak sales periods or public holidays.
Delivery Times
We partner with trusted courier services to deliver your order safely.
Estimated delivery:
Metro areas: 3–7 business days
Regional areas: 5–10 business days
Please note: delivery timeframes are estimates only. We cannot guarantee exact delivery dates or times.
Shipping Costs
Shipping is calculated at checkout based on your postcode and zone.
Rates are determined using our supplier’s zone-based shipping system.
Tracking Orders
Once your order is dispatched, you’ll receive a tracking number via email within 2 business days.
You can track your parcel using the courier’s online tracking system.
🔄 Returns, Refunds & Warranty Policy
We want you to shop with confidence. Please read our returns and warranty terms carefully.
Change of Mind Returns
You may request a return for eligible products within 14 days of delivery.
To be eligible, items must be:
Unused, unopened, and in their original packaging
In resaleable condition
Change-of-mind returns are not accepted for:
Health & personal care items (for hygiene reasons)
Opened or used products
Bulk order items
Products marked “non-returnable” in the listing
Incorrect or Undeliverable Orders
If a delivery is returned due to an incorrect address, unclaimed parcel, or failed delivery, it will be treated as a change-of-mind return. Additional shipping fees may apply.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery.
Provide your order number and clear photos/videos of the issue so we can process your claim quickly.
We will arrange a replacement, refund, or repair in line with Australian Consumer Law.
Warranty
All products are covered by a 12-month warranty against manufacturing defects (unless otherwise specified).
The warranty does not cover damage caused by misuse, neglect, accidents, or modifications.
Return Process
Contact us at [ JPAussieteam@gmail.com ] with your order number, reason for return, and photos/videos if applicable.
Our team will assess your request and provide return instructions.
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Return Shipping Costs
Customers are responsible for return shipping costs for change-of-mind returns.
If the product is faulty, incorrect, or damaged, we will cover the return shipping cost.